Frequently Asked Questions
Everything a driver or parker needs to know:
For Parkers - General Q&A's
All you have to do is type the name or address of your destination into the search toolbar, which is located on the home page or at the top of each page across the website. Hit enter and we’ll show you a map with all available parking spots.
You can use the tools on the map to refine your search to make it easier to find a parking spot that meets your needs.
Once, you’ve searched and have found a parking spot that suits, click the parking pin on the map and “More Information” to see details regarding pricing and operating hours. If you’re sure this spot is the one for you, select a start date (at least 48 hours from the time of booking), how long you want to park and then click on the ‘Book Now’ button.
If you’ve already used Parkey before and are registered, you’ll continue through to the payment screen. If you’re a new Parkey user, register for Parkey or choose to check out as a Guest.
If you have any questions regarding the booking process, contact us at firstname.lastname@example.org
You can pay for your booking with a credit card. Your personal information and credit card information is encrypted securely.
You’ll know that your booking was successful when you are presented with a booking confirmation page and a booking confirmation email. We require 48 hours to process your booking and once complete, a Parkey representative will contact you to confirm it is ready.
You can book either weekly or monthly parking.
If you select weekly parking, you can book for up to 6 consecutive weeks!
If you select monthly parking, your parking will continue on a monthly basis until you tell us you don’t need to park anymore. But remember, you need to give us at least 30 days’ notice when you want to stop parking in your spot.
You can book the start date of your parking up to 48 hours in advance.
When will daily parking become an option?
We are working towards offering a daily rate for our users with an estimated launch date of mid 2017.
If you need to find out more about a parking spot, just click on the “More Information” which you’ll find once you’ve selected a parking pin button on that parking spot’s information page. Let us know what else you’d like to know and we will get back to you as quickly as possible. Contact us at email@example.com if there is anything else you would like to know.
You can book as many parking spots as you wish, as long as there are bays available. If you want to book multiple parking spots across a range of locations, you’ll need to make separate bookings for each location.
If you are interested in finding parking for a fleet and there are no bays available to book online, please contact us at firstname.lastname@example.org.
The $200 Security Deposit only applies to Monthly Parking.
When you book your parking spot, you’ll have to pay a one-off fee of $200 as a Security Deposit.
But don’t worry, when you let us know (30 days in advance) that you want to stop parking with us and you have returned your access pass, your Security Deposit will automatically be deposited back into your nominated bank account.
When you cancel your parking spot, you’ll receive an email from us providing you with all you need to know about returning your pass. You’ll need to return it within 24 hours of your parking spot agreement being completed.
All parking spot listings have height restrictions clearly listed, along with the type of car that would suit the spot. Be sure to look for an icon that indicates that the parking spot is suitable for large vehicles.
When searching for a spot for your motorcycle, be sure to filter your search to only display results for parking spots that are suitable for a motorcycle.
Most carparks are a standard size; the only difference is a height. So use height as a guide to determine whether or not your car
will fit into the space. All standard dimensions can be found when you click through to the carpark information page.
If you have any questions at all, contact us at email@example.com
If the parking spot you booked becomes unavailable prior to the start date of your booking, you will receive a 100% refund on your payment.
You're always be covered by our Parker Protection Guarantee. If you couldn't park for any of the following reasons, you will be eligible for a full refund:
- The description was seriously inaccurate.
- The space was being rented out illegally.
- You received a parking fine (please send us a copy of the ticket or receipt and a photo of where you parked).
- You had to park elsewhere as the space owner was unavailable.
- There was no room for your vehicle (please send us photos if possible).
- The space didn't exist (we will check the booking history of this space to see whether other drivers have had similar problems).
If you are unhappy with the parking space provided for any of the reasons listed above, then you have the option to terminate your booking on your start date. After this period of time, a one (1) month notice period will be required to cancel your booking.
Unfortunately not. As some of these spaces are on private property, access to view the spot will only be granted once a booking has been made. In some cases, an image of the parking spot will be included in the information profile.
Once you have made a booking, our team will organise to deliver the pass to the address supplied, within 48 hours.
In some cases, we can give you instant access to your parking spot. To determine whether a parking spot is available for immediate access, please check the information listed on the parking page.
Whatever the case, we’ll keep you regularly informed on the status of your access pass.
Please contact us at firstname.lastname@example.org to let us know, then we can organise a new access card for you.
To cover the cost of the replacement, we will have to take this fee from your Security Deposit payment.
Please contact us at email@example.com and return the pass to us. We will try our best to find alternate parking for you, but rest assured we will organise to have a new pass sent to you as soon as possible.
Once the pass has been returned to us, we will assess the damage and if it is deemed faulty, the replacement card will be free of charge! If the card has been damaged in your possession, we will take the replacement fee from your Security Deposit.
All Parkey prices already include GST. The amount you pay at the point of booking will always be the total price for that transaction. Don’t forget that we charge a $200 security deposit for monthly bookings.
Monthly and weekly bookings start at 12am and end at 11.59pm that evening.
A large range of Parkey car parks offer 24/7 access to your parking spot via your access card. You can refine your search to show only car parks that are open 24/7.
Parking is available in most major cities however, parking spots are being added all the time! So to find out if there is a parking spot near you, just search.
No, you can only add one licence plate per booking, but don’t worry, if you need to drive a different vehicle, you will still be able to gain access to your space. Just remember, that you are responsible for the booking.
No, although it will make future bookings much quicker if you register, as it saves your details for your next booking. Otherwise, if you are in a rush, you can check out as a guest.
Unfortunately, you cannot place your booking on hold. If you don’t want to pay for your parking whilst you’re away and you’re a monthly parker, you can cancel your booking with 30 days’ notice. If you are a weekly parker, you will have to pay the entire period you have booked, otherwise you can cancel at any time before the start date.
All bookings start at midnight, so even if you’re planning to arrive at 9am on the day of your booking, your booking will be active from 12am that morning.
Weekly bookings cannot be amended but can be cancelled up to 24 hours before the booking start date.
To move the start date of your monthly booking, please contact us at firstname.lastname@example.org
We will email you an invoice as soon as you have made payment.
Unless you lose your Access Card, you will not incur any additional costs on your Parkey booking. Any additional costs will be taken out of your Security Deposit.
Please take down the licence plate number and contact us at 1300 032 321 or email@example.com. We will endeavor to find a solution for you as soon as possible.
The price for your parking spot is fixed for the period you have booked the space, at your original monthly booking cost.
After this period, one-month’s notice will be provided for any price increase.
Don’t worry, we’ll ensure that all information required to help you find your parking spot is listed within your confirmation email. We also recommend checking the carpark information page for pictures detailing the entrance and location of the space.
If you still cannot find your spot, give us a call on 1300 032 321
Cancellations & Refunds
You can cancel your weekly booking at any time up to 24 hours before the start of your booking. To cancel your booking, please log in and head to your dashboard. From there, go to “Bookings” and click on the booking you’d like to cancel by clicking on the Parking Spot column. You can find the cancel button on the bottom of the page.
If your booking is within 24 hours, unfortunately you are unable to cancel your booking. Weekly bookings cannot be
cancelled once the start date has commenced.
Monthly bookings can be cancelled by giving one months’ notice. To give one months’ notice, contact us at firstname.lastname@example.org.
To return your access pass – please return it to PO Box 675 North Sydney NSW 2059 within 48 hours of your booking cancellation.
Your security deposit will be refunded as soon as you return your pass.
We expect the car space owner to honor all active bookings however, they are entitled to cancel a monthly booking, provided that they give at least 1 months’ notice to you. We’ll communicate with you regarding any changes. We’ll also discuss the options available to you if you still need to park.
Privacy & Safety
There's no contract to sign - but by checking these boxes, you're telling Parkey that you agree to all the procedures outlined in these documents.
Yes, we work closely with the Commonwealth Bank of Australia and all bookings are made through their secure portal.
Yes, all payments are processed by the Commonwealth Bank of Australia and they make sure that all of your credit card information is secured safely.
We take the payment via your credit card immediately when you make a booking via Parkey.
Your invoices will be emailed to you via the email address entered on your profile. You can also access and print your
invoice via your Dashboard.